Frequently Asked Questions (FAQs)
Q: How do I check the status of my order?
A: When placing your order, please allow 3-5 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. When your order has been shipped, you will receive an email notification. Once you have a tracking number, you can Track Your Order.
Q: How long does shipping take?
A: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Clothing: For domestic orders in the U.S, it will typically take about 1-2 business weeks. For international orders, please allow up to 2-3 business weeks.
Other Products: For domestic orders in the U.S and International orders, it will typically take about 2-3 business weeks. Some countries can take an estimated 3-6 weeks (varies from product to product) due to distance traveling and customs.
Q: Why does shipping take so long?
A: Our products are unique in their class and are significantly lower priced than other competitors. The disadvantage of this is that shipping times are slightly longer, although we work hard to get your order shipped as quickly as possible.
Q: I ordered two products but only received one, why?
A: Since we have a wide variety of products that are not stored in the same warehouse, it is possible that some products will be shipped separately. Don't worry, it's quite normal for you to receive one product a few days before the other.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!
Q: How do I order on your website?
A: Simply find the product you want and click the "Add to Cart" button or use the "Buy It Now" button. Fill in your shipping and billing information and we will ship your order to you as soon as possible!
Q: Do you offer a quality guarantee for all products sold?
A: Absolutely! Feel free to refer to our Shipping & Returns Policy. If your product is damaged, contact us immediately! We do our best to ensure you have a quality shopping experience. Simply contact us and we'll get back to you!